top of page

Privacy Policy

This privacy policy explains how SAX collects, uses, shares and processes your information, as well as the options that you have associated with this information. This privacy policy is applicable to all personal information collected during any written, electronic and oral communication, online or offline, which includes: our website as well as any other written, electronic or oral communication with SAX and its representative parties.

This policy is subject to change at any time, without prior notice, and the changes may affect any personal information we already have about you, as well as any new personal information collected after the policy is changed. If we make changes, you will be notified by updating the date this document above. We will send you advance notice if we make material changes to the way we collect, use, or disclose your personal information that affect your rights under this policy. In addition, we may provide you, through real-time disclosures or additional information, the personal information handling practices of specific parts of our services. Such notices may supplement this policy or provide you with additional choices about how we process your personal information.


1. Personal information collected

We collect personal information when you use our services, create an account or enter personal information requested by the web. Personal information is considered to be any information related to you, that identifies you or can be used to identify you, such as your name, email, telephone number, address and account number with which payments are made. The definition of personal information varies by jurisdiction. Only the definition valid in your location applies to you in this privacy policy. Personal information does not include data that has been rendered anonymous or irreversibly aggregated, in a way that does not allow its identification.

The types of personal information that we may collect about you include, but are not limited to:

A. Information that you provide us directly and voluntarily to carry out the purchase or service contract. We collect the personal information that you provide to us when you use our services. For example, if you visit our website and place an order, we collect the information you provide to us during the ordering process. This information will include your first and last name, postal address, email address, phone number, payment account, or credit card information. In some regions, passport information and tax number are also required for client authorization. We may also collect personal information when you contact any of our departments, such as customer service, or when you complete online forms or surveys provided on the web. You can also choose to provide us with your email address if you wish to receive information about the products that SAX offers.

B. Information that you post on the web. If you post information in public areas of the web, for example a customer comment, SAX, web users and the general public may collect and use that information. We strongly recommend that you do not post any information across the web that allows strangers to identify or locate you or that you otherwise do not want to share with the public.

C. Information you provide in the online chat on our website. You can provide personal information through our online chat that is available on the web 24 hours a day. We strongly recommend that you do not post any information via online chat, that you are not comfortable sharing with a chat employee.


2. How we use your personal information

We will only use your personal information in accordance with what is described in this privacy policy or as provided in the processes that have taken place.

A. To provide our services to you. We will use your personal information to provide information or perform the services you request, including the administration of your request as a registered user of our website. If the applicable information must be provided or the service must be performed by a third party, then we will disclose the applicable information to the third party that provides the information or performs the applicable services. All third parties we work with are contractually obligated to protect your information as disclosed in this privacy policy.

B. For internal use. We use your personal information in order to promote our business, including improving the content and functionality of our website, by analyzing where, on what types of devices and how our website is used, how many visitors we receive and where they click to access to the web. We also use it to remember you in case you visit our website again, so we will know if you have already received surveys, or (when the content of the website is being tested) what version of the content you received.

C. To provide you with service-related communications. We will send you administrative or account related information to keep you up to date on your account and services. Such communications may include information about privacy policy updates, confirmations of your account actions or transactions, security updates or tips, or other relevant information related to transactions. We process your contact information to send you such communications. Communications related to the service are not promotional in nature. You cannot unsubscribe from such communications, otherwise you may lose important developments related to your account or the services.

D. To provide customer support or respond to you. We collect any information that you provide when you contact us. Without your personal information, we cannot respond to you or guarantee your continued use and enjoyment of the services.

E. Guarantee the security of services. We care about keeping you safe while you use our services. Keeping you safe requires that we process your personal information, such as your device information, activity information, and other relevant information. We use such information to combat spam, malware, malicious activity, or potential security risks; to improve and enforce our security measures; and to monitor and verify your identity, so that unauthorized users do not have access to your information. We cannot guarantee the security of our services if we do not process your personal information for security reasons.

F. To enforce our terms and agreements or policies. When you access or use our services, you are subject to our terms and conditions. To ensure that you comply with them, we process your personal information by actively monitoring, investigating, preventing and mitigating any suspected or actual prohibited, illicit or illegal activity on our services.

3. Withholding

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal information to the extent necessary, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

If you send us correspondence, including emails, we retain that information electronically in your account records. We will also electronically retain customer service correspondence and other correspondence from shein to you. We retain these records to measure and improve our customer service and to investigate potential fraud and violations. We may, over time, delete these records as permitted by law.


4. Contact us

If you have any questions or queries about the information provided in this privacy policy, please contact us through the email You can also contact us through the customer service of our website.

bottom of page